Customer Support Intern

iSchool

  • القاهرة
  • تدريب
  • دوام كامل
  • قبل 25 يوم
  • التقديم على الوظيفة بسهولة
iSchool, an innovative EdTech platform dedicated to providing coding and artificial intelligence lessons to students aged 6 to 18, is excited to offer an opportunity for a Customer Service Intern to join our vibrant team. This internship is designed for individuals eager to gain hands-on experience in customer service while supporting our team’s daily operations.As a Customer Service Intern, you will assist with various customer-facing functions, including handling inquiries, supporting students and parents, and ensuring a seamless experience for all our users. This is an excellent opportunity for students or recent graduates looking to build their communication and service skills in a fast-paced and dynamic environment.Responsibilities
  • Respond to customer inquiries via phone, email, and chat support in a timely and professional manner.
  • Assist customers with onboarding, registration.
  • Resolve technical issues related to our e-learning platform.
  • Communicate with parents about the progress of their students.
  • Collaborate with the other departments to improve customer service.
  • Document and track customer interactions and report any issues to the appropriate teams.
Requirements
  • Bachelor's degree in any field is a must.
  • Strong desire to learn and develop skills in customer service
  • Excellent communication and interpersonal skills
  • Basic computer skills; knowledge of CRM tools is a plus
  • Strong organizational skills and attention to detail
  • A positive attitude, patience, and eagerness to contribute to the team
Benefits
  • Paid internship
  • Learning & Development opportunities
  • Hands-on experience in EdTech customer support
  • A supportive and dynamic team environment

iSchool