Nespresso Customer Support Associate
- القاهرة
- دائم
- دوام كامل
- Provide outstanding service through effective communication across voice and digital platforms, promptly addressing customer needs.
- Achieve high customer satisfaction by personalizing interactions and applying our brand's tone at every touchpoint.
- Resolve inquiries and complaints with empathy and professionalism, ensuring a positive impact on the customer journey.
- Utilize active listening skills to identify trends and behaviors, offering relevant solutions and fostering meaningful conversations.
- Act as a brand ambassador with in-depth knowledge of our products and sustainability commitments.
- Continuously enhance your expertise in coffee, products, and services to tailor experiences for customers.
- Inspire and guide customers in exploring personalized coffee options.
- Leverage sales skills to create opportunities for customer retention and upselling through genuine engagement.
- Skillfully navigate challenging conversations, offering valuable solutions and options.
- Identify customer needs and promote new products, enhancing the overall brand experience.
- Ensure compliance with quality and business standards in all interactions.
- Contribute to continuous improvement initiatives, enhancing customer journey and lifecycle.
- Maintain data integrity and provide back-office support as needed, aligning with compliance policies.
- Bachelor's degree in marketing, business studies, communications, or related fields.
- Proven customer service and sales expertise in B2C and/or B2B environments.
- Strong interpersonal and communication skills, both verbal and written, in English.
- Ability to multitask, prioritize effectively, and adapt to new digital trends.
- Attention to details and a passion for learning new skills and tools.
- Provide outstanding service through effective communication across voice and digital platforms, promptly addressing customer needs.
- Achieve high customer satisfaction by personalizing interactions and applying our brand's tone at every touchpoint.
- Resolve inquiries and complaints with empathy and professionalism, ensuring a positive impact on the customer journey.
- Utilize active listening skills to identify trends and behaviors, offering relevant solutions and fostering meaningful conversations.
- Act as a brand ambassador with in-depth knowledge of our products and sustainability commitments.
- Continuously enhance your expertise in coffee, products, and services to tailor experiences for customers.
- Inspire and guide customers in exploring personalized coffee options.
- Leverage sales skills to create opportunities for customer retention and upselling through genuine engagement.
- Skillfully navigate challenging conversations, offering valuable solutions and options.
- Identify customer needs and promote new products, enhancing the overall brand experience.
- Ensure compliance with quality and business standards in all interactions.
- Contribute to continuous improvement initiatives, enhancing customer journey and lifecycle.
- Maintain data integrity and provide back-office support as needed, aligning with compliance policies.
- Bachelor's degree in marketing, business studies, communications, or related fields.
- Proven customer service and sales expertise in B2C and/or B2B environments.
- Strong interpersonal and communication skills, both verbal and written, in English.
- Ability to multitask, prioritize effectively, and adapt to new digital trends.
- Attention to details and a passion for learning new skills and tools.