Customer Support - One Year Intern (French Speaker)
- القاهرة الجديدة
- تدريب
- دوام كامل
- First line of contact for Henkel Adhesive Technologies Customers (Mobility & Electronics, Craftsmen, Construction & Professional and Packaging &Consumer Goods), responding to customer inquiries by phone and email
- Identify the application and product and to redirect Customers with the appropriate SBU and department
- Build relationships with key contacts within Henkel business units to define workflow processes
- Identify prospect customers, collect all relevant information and redirect to the correct department and SBU
- Regular contact and steer the cooperation with stakeholders and Technical Support teams.
- Bachelor's degree in business administration or any relevant study
- Capable of multitasking and remaining resilient under pressure.
- French Speaker (Fluent) & English
- Strong ability to communicate articulately and succinctly both verbally and in writing.
- Proficient in digital tools of MS Office applications (Word, Excel & PowerPoint)
- Excellent communication skills and teamwork abilities
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Comprehensive Health Insurance for employee + dependents
- Employee Assistance Programme provides a wide range of mental health and wellbeing benefits