Job summary:The Collection Agent is responsible for managing client payments, recovering overdue accounts, and maintaining accurate customer records in the CRM system. This role serves as a vital link between the company and clients regarding financial obligations, particularly for delayed payments and monthly installment collection.Main Functions & Responsibilities:· Update customer information, payment status, and interaction notes in the CRM system· Contact clients regularly to collect overdue amounts and monthly installments· Send appropriate payment reminders to late-paying customers· Negotiate payment arrangements for overdue accounts· Notify clients of late payments via email and other communication channels· Participate in team meetings as scheduledQualifications & Requirements:· Bachelor's degree in Finance, Business Administration, or related field· 1-2 years of experience in collections, accounts receivable, or customer serviceCompetencies & Skills:· attention to detail and record-keeping abilities· Ability to handle difficult conversations professionally· Problem-solving and negotiation techniques· Good interpersonal and communication skillsLanguages & Proficiency Level:· Arabic: C1 (Fluent )· English: B1 (Intermediate)
