Customer Tech Support Expert

Orange

  • القاهرة
  • دائم
  • دوام كامل
  • قبل 30 يوم
about the role
  • Act as the Technical Expert within the desk assuring desk autonomy.
  • Act as the point of reference and mentor for the team.
  • Share experience and knowledge within the team.
  • Provide day-to-day guidance and coaching.
  • Guide the newcomers through their induction phase.
  • Technical knowledge and overall skills enhancement.
  • Create, validate and update technical documents and knowledge documents.
  • Responsible for training delivery program (customer, technical, process).
  • Responsible for new customers’ and offers handover to operation.
  • Responsible for overall team improvements, including customer support and autonomy improvement.
about you
  • Excellent technical knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies.
  • Possess excellent communication, negotiation, presentation and organization skillsIs fully empowered to coordinate all entities involved in technical performance of our solutions.
  • Able to work independently with initiative and proactively.
  • Able to work well under pressure and can handle escalations calmly and competently.
  • Fluent in both spoken and written English.
additional informationExperience and Educational background:
  • Bachelor of Science in Communications/Computer Engineering.
  • 2~3 years of experience.
  • Cisco certificate (CCNA) / (CCNP).
  • ITIL foundations certification (+)
departmentGlobal Delivery & OperationsOrange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do businesscontractRegular

Orange