Reservations Agent-Crowne Plaza West Cairo -Arkan
- مصر
- دائم
- دوام كامل
- Processes reservations by e-mail, telephone and fax.
- Coordinates / handles all group requirements once group sales lead established and maintain a high level of exposure in hotel, especially during conferences, incentives, etc...
- Processes reservations from Central Reservations Office, Regional Offices, Inter-Inn reservations and travel agents reservations.
- Processes cancellations, revisions, and information updated of changes, responsible for correct completion of records and reports.
- Receives and posts advance daily and dispatches guest receipts regularly.
- Actively solicit and book business following hotel standards.
- Ensure Brand Standards are always followed.
- Prepare revenue related reports when requested.
- Reconfirms bookings, ensures that correct guest names are received, and checks arrival times, rates and all other information on the bookings.
- Organise traces for follow up.
- Ensure work files are kept organised and current with all required information.
- Monitor and handle inquiry calls on a timely basis.
- Ensure that all incoming calls are answered within 3 rings with proper greetings and telephone etiquette.
- Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
- Promotes and up sells all Food and Beverage and Banqueting facilities whenever possible.
- Bachelor Degree
- 1+ years of similar experience is preferred
- Mathematical skills, including basic math, budgeting, profit/ loss concepts, percentages, and variances are utilized frequently.
- Communication skills are utilized a significant amount of time when interacting with guests, clients and employees.