Customer Success Consultant

McGraw Hill

مصر
دائم
دوام كامل

قبل 1 يوم

Job Description:OverviewBuild the FutureAt McGraw Hill, our Customer Success team is driven by a shared purpose: building strong, lasting relationships with educators and learners and making a measurable difference in the classroom. As a Customer Success Consultant, you will play a critical role in supporting the successful implementation and adoption of McGraw Hill's digital solutions across the GCC, KSA, and EastMed regions. You’ll provide high-level support both pre- and post-sale, ensuring our partners gain maximum value from our platforms.How can you make an impactYour core responsibility will be to lead implementation and customer engagement on the ground, empowering schools and educators to drive digital transformation, improve learning outcomes, and increase usage and efficacy of our solutions. In this role, you’ll be part of a dynamic Implementation team focused on the K–12 sector. You’ll work collaboratively across internal teams and directly with key stakeholders in educational institutions, serving as a trusted advisor and advocate for their success.What you will be doing

Engagement and customer support- Deliver efficient support and a positive experience to our clients by partnering with Sales, engaging instructors through data, providing platform trainings, troubleshooting issues, updating usage dashboards and activation dashboards, and building strong relationships with key educational stakeholders
End-to-End Implementation- Drive successful pre- and post-sales implementation of key digital products to position MH as a leader in adaptive learning. Responsibilities include managing implementation plans, developing tailored platform solutions for the region, creating internal resources, and collaborating with partners to support sales and promote MH solutions.
Account Management- Manage and grow key digital accounts by maintaining strong stakeholder relationships, taking care of the health of existing/new digital adoptions, collaborating with Sales to expand and leverage existing adoptions and target prioritized courses/departments, and tracking activities in Salesforce.
Digital Best Practice- Champion customer experience in MEA by driving best practices through data and insights. Support process standardization, identify local improvement opportunities, consolidate feedback for global teams (Product, Marketing, Engineering, etc.), and monitor digital adoption to boost engagement and retention. Collaborate regionally to align processes and share analytics.
Ensuring knowledge transfer of MH products to Customers via field and virtual visits and assist with the creation of strong business processes to ensure MH can scale this activity in the future.

What can you bring to the role?

Degree-level education required
Experience with setup and administration of K12 LMS
Advanced proficiency in MS Office suite
Proven experience in large-scale project management
Skilled in data analytics and translating insights
Strong understanding of digital teaching tools and tech-enhanced K12 models
Ability to manage complex, multi-vendor projects and timelines
Excellent verbal and written communication skills
Strong interpersonal skills; independent and highly collaborative team player

Why work for us?The work you do at McGraw Hill will be work those matters. We are collectively designing content that will build the future of education, this is a chance to play your part and experience a sense of fulfilment that will inspire you to even greater heights.McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.49417

McGraw Hill

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