Customer Success / API Solutions

• Client Onboarding & Integration: Lead the technical onboarding process for new clients, ensuring smooth API integration and adoption.
• Technical Consultation: Provide expert guidance on API functionalities, best practices, and integration strategies tailored to client needs.
• Issue Resolution: Act as the primary point of contact for technical inquiries, troubleshooting issues, and coordinating with internal teams to resolve challenges promptly.
• Feedback Loop: Gather client feedback on API performance and relay insights to product and engineering teams for continuous improvement.
• Documentation & Training: Develop and maintain comprehensive API documentation and deliver training sessions to client teams as needed.
• Relationship Management: Build and nurture long-term relationships with clients, understanding their evolving needs and ensuring satisfaction with our API solutions.

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 3+ years of experience in a technical account management or similar client-facing technical role.
• Proficiency in RESTful APIs, JSON, and webhooks.
• Familiarity with tools like Postman, Swagger, or similar API testing platforms.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders.
• Experience working in a SaaS environment is a plus.

• Be part of a forward-thinking company that's transforming the hiring landscape with AI.
• Medical Insurance
• Laptop Allowance
• Collaborate with a dynamic and diverse team passionate about innovation.
• Enjoy a flexible work environment that supports professional growth and development.
• Competitive compensation package with benefits.

Velents