Manager Payment Platforms

• Leverage strategic, new, and emerging technologies in the payments domain to uplift and modernize Local Currency Payments, Foreign Currency Payments, Core Banking Payment Gateway (OBPM), middleware, and automation platforms.
• Primary responsibilities include requirements gathering, analysis, documentation, development, SIT-UAT, and critical production support.
• Conduct change implementation.
• Accountable for 24x7 support of critical applications to avoid impact to customers or business.
• Ensure 100% system uptime.
• Deliver critical business solutions in alignment with the bank’s guidelines and values.

• Responsible for payment application support and project delivery.
• Provide expert recommendations to support and enhance systems.
• Conduct appropriate stakeholder management across business and technology.
• Collaborate in a multidisciplinary team to meet bank objectives.
• Contribute to world-class platform solutions as part of the payments team.
• Engage with teams responsible for payment applications including OBPM, Flexcube, ACH, ECC, SWIFT, Egypt Local Payments, etc.
• Lead implementation of new projects in both LCY and FCY payment platforms.
• Propose, design, build, and document solutions for critical payment environments.
• Carry out change management activities including process definition and implementation.
• Provide solution guidance and process enhancement services.
• Manage vendors and execute projects related to LCY/FCY payment platforms and associated systems like middleware and API gateways.
• Demonstrate knowledge in areas such as SWIFT, EG ACH, Local Payments (UAE, US CHIPS, FED, India), API Gateways, SWIFT GPI, Screening Services, SQL, ISO20022, TARGET2.
• Analyze business requirements and translate them into technical specifications.
• Review technical documentation.
• Evaluate technical design feasibility based on functional and non-functional requirements.
• Proactively assess infrastructure issues and recommend solutions.
• Evaluate change management documents and participate in CAB.
• Create and validate High-Level Designs (HLD) against functional architecture.
• Document and manage reusable code and best practices.
• Troubleshoot and resolve complex high-level design issues.
• Lead support during testing, implementation, and training phases.
• Perform root cause analysis (RCA) on production issues and coordinate fix deployment.
• Ensure fixes are tested, approved, and moved to production.
• Collaborate with vendors on development and delivery of application updates.

• Interact with project stakeholders from both business and technical teams.
• Provide production and UAT support for regional payment applications.
• Coordinate with business and third-party stakeholders to manage expectations.
• Keep management informed about regulatory risks and their status.
• Comply with business continuity and disaster recovery plans as per tech framework.

• Adhere to change management and release management processes.
• Lead incident and problem management with emphasis on root cause prevention.
• Analyze and interpret user issues and defects, and recommend effective solutions.
• Present and discuss problems toward permanent resolutions.
• Perform root cause analysis and propose improvements to systems and processes.

• Escalate concerns that affect deliverables or platform support.
• Use sound judgment to improve results within given timeframes.
• Design functional solutions based on business requirements.

• Experience working in multi-zone, multi-region teams.
• Strong communication skills for engagement with business users and technical teams.
• Hands-on expertise in the payment's domain.
• In-depth understanding of banking and payment processes.
• Strong analytical and written communication skills.
• 10–12 years of experience in product design and implementation.
• Familiarity with OBPM, Oracle Flexcube, UAEFTS, Egypt IPN, ACH, SWIFT, API, and middleware platforms.
• Knowledge of screening systems like Microsoft and middleware systems like Banks.
• Strong expertise in .NET, Oracle, and SQL Server.
• Experience managing delivery, change, and production support.
• Solid understanding of the banking domain.
• Ability to lead teams and vendors to meet SLA targets.
• Strong skills in program code and documentation review.
• Proficient in interpreting solution documentation and identifying risks.
• Able to manage multiple projects with tight deadlines.
• Competent in full software development lifecycle from design to support.
• Ability to deliver intuitive, functional applications and interfaces.

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