Retail Sales Agent
- القاهرة
- دائم
- دوام كامل
Ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers.\Key Activities:
- Represent DHL professionally and respond to customer needs in a courteous manner.
- Build and maintain strong relationships with customers.
- Work proactively to support teamwork, shuttle operations, and overall performance.
- Deliver fast and professional service, recognizing the urgent nature of express shipments.
- Follow DHL procedures, ISO standards, and safe working practices.
- Maintain solid knowledge of DHL network, products, and services to provide accurate information.
- Report recurring issues promptly for corrective action.
- Accurately process shipments and ensure correct data entry for flawless airwaybills.
- Promote and sell DHL’s value-added services and contribute to the Sales Lead program.
- Suggest improvements to processes, systems, and services to enhance customer experience.
- Work both independently and with the team to achieve goals and foster team spirit.
- Ensure shipments, documents, and invoices are completed and recorded by end of shift.
- Manage supplies, track cash sales, and submit daily cash summaries to Accounts.
- Bachelor’s degree from a recognized university.
- Ability to achieve sales targets and overcome challenges.
- Previous experience in retail sales preferred.
- Fluent in English and Arabic, with excellent verbal and written communication skills.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Skilled in building and sustaining strong customer relationships.
- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit programm.