Supply Chain Sr Associate

القاهرة الجديدة
دائم
دوام كامل

قبل 16 يوم

Job Description:OverviewThis role is responsible for supporting CCC Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions. The vital link between retailers, our distribution network and wider Customer Services Team for day-to-day orders and delivery process & ultimately to make sure our customers get the products & service they need.
ResponsibilitiesOrder Management & Order Fulfilment:

Process customer orders: EDI, Open text and manual, samples, LC, Interco and export
Deal with customer queries - Deliveries / shortages / CC / Transport / commercial / finance/ traffic planning / 3PL
Failure management - re process, cancel and comms to customers, transport and CC
Respond to issues/queries from a number of sources (Phone, emails 24/7 int and ext, Teams & Zoom chats)
End of day reports to make sure all orders are clean
Book in deliveries through separate customer portals or phone customer Goods In or by emails then input into SAP
Order cleansing
Managing exceptions within our network - dealing with internal operational issues and advising our customers (Internal & external)
Training and on boarding of new associates

Manage returns and refusals:

Create return delivery and inform sending WH and 3PL about pick up order
Align on issue resolution with customer
Receive notification about return delivery from customer/sales (in rare cases – only large quantity errors, health issues, damages etc.)

Other activities:

Daily problem solving in order processing
Coordination between departments (in person, by phone, zoom meetings, email)

People Responsibilities

Support Customer Support team with all initiatives to improve CCC service offerings
Support relationship management with key stakeholders within BU supply chain

Qualifications

Excellent spoken and written English language knowledge
University degree
Previous exposure to similar role is a plus
SAP knowledge is a plus
Advance Microsoft Office Apps knowledge

PepsiCo

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