Supply Chain Sr Associate

القاهرة الجديدة
دائم
دوام كامل

قبل 24 يوم

Overview:This role is responsible for supporting GBS Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions. The vital link between retailers, our distribution network and wider Customer Services Team for day-to-day orders and delivery process & ultimately to make sure our customers get the products & service they need. Responsibilities:Order Management & Order Fulfilment:

Process customer orders: EDI, Open text and manual, samples, LC, interco and export
Deal with customer queries - Deliveries / shortages / CC / Transport / commercial / finance/ traffic planning / 3PL
Failure management - re process, cancel and comms to customers, transport and CC
Respond to issues/queries from a number of sources (Phone, emails 24/7 int and ext, Teams & Zoom chats)
End of day reports to make sure all orders are clean
Book in deliveries through seperate customer portals or phone customer Goods In or by emails then input into SAP
Order cleansing
Managing exceptions within our network - dealing with internal operational issues and advising our customers (Internal & external)
Training and on boarding of new associates

Manage returns and refusals:

Create return delivery and inform sending WH and 3PL about pick up order
Align on issue resolution with customer
Receive notification about return delivery from customer/sales (in rare cases – only large quantity errors, health issues, damages etc.)

Other activities:

Daily problem solving in order processing
Coordination between departments (in person, by phone, zoom meetings, email)

People Responsibilities

Support Customer Support team with all initiatives to improve GBS service offerings
Support relationship management with key stakeholders within BU supply chain Qualifications:

Qualifications:

Excellent spoken and written English language knowledge
University degree
Previous exposure to similar role is a plus

Abilities:

Highly effective customer service skills to build and maintain very good working relationships with internal and external customers.
Excellent attention to detail with data entry and order processing experience.
Proficient in IT technology with good knowledge of Microsoft Office Excel.
Ideally good knowledge of order-take systems or SAP, or have the ability to learn and adapt to bespoke systems and processes.
Excellent communication skills.
Systematic, disciplined and analytical approach to problem solving.
Demonstrate ability to work against daily deadlines with the ability to plan and prioritize own workload.
Displays responsible and ethical behavior towards customers, suppliers and others in the organization.

PepsiCo

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