ETIC, Learning Management Coordinator - Manager
- القاهرة
- دائم
- دوام كامل
clients and our people are looking for. Our reputation lies in building
lasting relationships with our clients and a focus on delivering value in all
we do. We’re a network of firms in 152 countries with more than 328,000
people who are committed to delivering world-class capabilities and
quality in assurance, tax and advisory servicesLine of Service and Overview:Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problemsRoles and Responsibilities:Learner Onboarding & Orientation: Support the onboarding process for new cohorts, ensuring learners understand their learning paths, platforms, schedules, and expectations.
- Engagement & Retention: Monitor learner engagement, identify early signs of disengagement or risk, and proactively reach out to provide support, encouragement, or escalation.
- Personalized Learner Support: Act as the first line of support for learner queries related to schedules, access, content, technical issues, or general guidance.
- Cohort Experience Management: Facilitate check-ins, community-building activities, and learner engagement events to foster connection, motivation, and peer support.
- Progress Tracking & Reporting: Use learning platform data and dashboards to monitor learner progress, attendance, completions, and flag any risks or intervention needs.
- Feedback & Continuous Improvement: Collect and analyze learner feedback throughout the program, identify trends, and share insights with the delivery and quality teams to enhance the experience.
- Client & Internal Collaboration: Work closely with Academy Delivery, QA, and Management teams to align on client expectations, address learner issues, and report on outcomes.
- Resource Guidance: Direct learners to relevant resources—such as study materials, mentoring options, or helpdesk support—based on their needs