Service Process Manager
- القاهرة
- دائم
- دوام كامل
- Define, maintain, and implement support chains using standard models across the Digital Technology scope.
- Establish, monitor, and improve service level commitments with both customers (SLAs) and suppliers (OLAs).
- Design, digitalize, and automate processes to increase efficiency and ensure scalability.
- Assess new IT environments and propose innovative agreement and governance models aligned with Orange Business priorities.
- Contribute to the Corporate Digital Service Catalog by structuring services, maintaining high data quality, and ensuring consistency across tools.
- Drive component registration and urbanization in OrangeCarto and maintain up-to-date service information.
- Support business importance scoring and reporting to enhance service prioritization and decision-making.
- Represent the team in cross-entity meetings, ensuring alignment and promoting the adoption of best practices.
- Report on activities and contribute to knowledge sharing within the team and the wider QOS organization.
- Bachelor's degree in Computer Science, IT, Engineering, or related field.
- 5 years in IT, Quality assurance, Process management or Project management roles.
- Strong customer orientation with a focus on service quality.
- Proactive& visionary mindset, able to coordinate between multible teams in different locations.
- Strong project management skills: prioritization, time management, and multitasking.
- Excellent communication skills in English (written and spoken), French is a big plus.
- Strong analytical and synthesis abilities.
- Knowledge in Incident Management processes.
- Understanding of Orange Business organization and ecosystem.