Change and Release Manager

القاهرة
دائم
دوام كامل

قبل 1 شهر

about the role¿ Ensure all data network/Collaboration infrastructure operating at hardware and software release levels recommended by Vendors or at approved levels within Orange Engineering Guidelines.¿ Coordinate with cross-functional teams to ensure all aspects of the release are ready (development, testing, deployment).¿ Ensure that proper documentation and communication are in place for each release.¿ Ensure that proper versioning practices are followed for software or system components being released.¿ Manage the release notes, ensuring that they reflect accurate and up-to-date information.¿ Monitor the system post-release to identify any issues or bugs that were not detected earlier.¿ Review and assess non standard activities submitted by customers/internal teams .¿ Evaluate the potential impact, risk, and benefits of the proposed changes.¿ Ensure changes align with business goals and IT strategy.¿ Perform Feasibility study and risk assessment of new changes¿ Change catalogue exceptional cases study if needed and optimization¿ Involved in the initial kick-off of new projects to share concerns/processes for change and release management process¿ is responsible for overseeing the planning, scheduling, and coordination of releases/changes, ensuring that software or system changes are deployed effectively and without disruptions.¿ Organize CAB reviews when needed and on request, emergency CABs to discuss release/change activities¿ Maintain and publish needed dashboard and monthly reporting on time¿ Provide KPIs on Change and release activities (Right on time, right first time success).¿ Improve regularly process (notifications, documentation ...), performing its concept for audit prerequisites. (RFC , PIR ,ATP)¿ Ensure the release/change process is automated and streamlined for efficiency.¿ Monitor the release/change for potential issues and act on feedback from the team and stakeholders.¿ Communicate activity schedules, updates, and issues to stakeholders and customers.¿ Collect feedback from users and stakeholders to evaluate the release/change and apply any lessons learned to future releases.about youBackground:

Engineering, Computer Sciences or Telecommunications degree.
4-6 years on IP Telephony experience/ Data services
ITIL V4 (certificate is a must)
CCNA/CCNP collaboration certificate
MPLS/SDWAN basics
Project management certificates is a plus

Skills:

Good interpersonal and communication skills
Good time management, and organizational skills
Taking charge of complex projects and ensuring successful delivery in time
Customer centric Attitude
Proactive, self-motivated
Problem Solving Skill
The ability to combine in-depth technical knowledge with outstanding customer service skills
Customer facing skills.
Ability to deal with multiple teams
Good Presentation skills.

additional informationYou have unique experiences, skills and passions. Why not bring them all to Orange?Here, you can experience a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Imagine the excitement and satisfaction of what you can do where you can go, and the difference you can make here at Orange.We value our employees through various recognition programs at country and region and global level. One such program is Orange Stars Bravo which is designed to reward individual achievements that are contributing to building our company's internal culture and bringing it to life.departmentGlobal Delivery & OperationsOrange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

Orange

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