Director of Banquet - Sofitel Nile Downtown
- القاهرة
- دائم
- دوام كامل
- Develop and implement strategic plans to achieve budgeted revenue and net operating income goals for the banquet department
- Collaborate closely with Sales and Events teams to exceed guest expectations and deliver memorable experiences
- Establish and maintain Standard Operating Procedures (SOPs) for the banquet department, ensuring consistency and quality in service delivery
- Lead, mentor, and inspire the banquet team, fostering a culture of excellence and continuous improvement
- Monitor and analyze key performance indicators, making data-driven decisions to optimize department operations
- Ensure compliance with all local food safety, health, and liquor regulations
- Oversee inventory management, cost control, and budget adherence for the banquet department
- Stay abreast of industry trends and innovations, implementing new ideas to maintain a competitive edge
- Manage vendor relationships and negotiate contracts to ensure the best value for the organization
- Handle guest feedback and complaints promptly and professionally, maintaining high levels of customer satisfaction
- Collaborate with other department heads to align banquet operations with overall organizational goals
- Bachelor's degree in Hospitality Management or related field
- Minimum of 5 years of experience in a senior food & beverage, banquets, and/or catering role, preferably within a luxury or upscale hotel setting
- Proven track record of successful banquet operations management and team leadership
- Strong financial acumen with experience in budgeting, forecasting, and profit & loss management
- Excellent organizational and time management skills with the ability to handle multiple projects simultaneously
- Outstanding communication and interpersonal skills, with the ability to interact effectively with guests, team members, and stakeholders at all levels
- Proficiency in banquet management software and Microsoft Office Suite
- In-depth knowledge of food and beverage trends, catering techniques, and event planning
- Demonstrated ability to think analytically and solve problems creatively
- Fluency in Arabic and English; additional languages are a plus
- Flexibility to work evenings, weekends, and holidays as required
- Strong understanding of local legal compliance requirements in the hospitality industry
- Ability to adapt quickly to unique organizational culture and drive positive change
- Resort and international experience is highly preferred