What you will do: -Description of Accountability:Drive store sales and profitDevelop and execute strategies to meet and exceed sales targets and profitability goals for the store.Monitor daily and weekly sales performance, adjusting strategies based on customer demand, competitor activity, and market trends.Maximize sales opportunities through effective product placement, promotions, and upselling techniques.Constantly review sales performance and key performance indicators to identify opportunities for sales growth.Ensure efficient inventory management to minimize stock-outs and overstock situations that could impact sales.Develop a Strong and Engaged TeamLead, motivate, and coach a high-performing store team, fostering a positive and inclusive workplace culture.Recruit, train, and onboard new team members, ensuring they are well-equipped to perform their roles effectively.Conduct regular performance reviews, providing feedback, recognition, and professional development opportunities to team members.Identify and develop high-potential staff members for future leadership roles within the organization.Deliver High Level of Customer servicesSet a high standard for customer service, ensuring that all team members provide exceptional service that aligns with the brand’s values.Address customer complaints and concerns promptly, ensuring issues are resolved in a positive and professional manner.Ensure the store environment is welcoming and customer-friendly, with staff always ready to assist and engage customers.Implement customer feedback mechanisms to continuously improve service quality and customer satisfactionDrive Operational & Service ExcellenceOversee day-to-day store operations, ensuring tasks such as stock replenishment, cash handling, and store maintenance are carried out efficiently.Ensure all operational processes are in place, from inventory management to health and safety procedures.Ensure all trading and safely processes and practices are embedded within the daily routine of the team.Maintain the highest level of service excellence by training the team on operational best practices and troubleshooting operational issues
