Customer Experience Representative

القاهرة
دائم
دوام كامل

قبل 2 أشهر

We are looking for a skilled and experienced Customer Experience Representative with at least 2 years of proven experience in a customer-facing role. The successful candidate will be responsible for delivering outstanding customer support across multiple channels, resolving issues efficiently, and enhancing customer satisfaction and loyalty.Key Responsibilities:

Monitor and respond to customer inquiries on chat channels such as Facebook Messenger, Instagram Direct, and WhatsApp for Business.
Provide quick, accurate, and friendly assistance to customers regarding products, orders, returns, and general inquiries.
Maintain the OurKids tone and voice in all communications, ensuring a warm and professional approach.
Address and resolve customer concerns while escalating complex issues to the appropriate teams when necessary.
Identify and flag inappropriate or harmful comments, ensuring a safe and welcoming online environment.
Collaborate with the social media and customer service teams to share feedback and enhance customer experiences.

Requirements:

Bachelor's degree.
Minimum 2 years of experience in a customer service or support role.
Excellent verbal and written communication skills.
Strong problem-solving skills and the ability to think on your feet.
Ability to handle challenging situations with patience and professionalism.
Strong organizational skills and attention to detail.
A customer-first attitude and a commitment to delivering high-quality service.

Required Skills:Chat Organizational Skills Attention To Detail Customer Experience Returns Customer Support Communication Skills Instagram Facebook Customer Satisfaction Social Media Customer Service Business Communication

Premier Egypt

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