Company Descriptiontalabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionWhat's On Your Plate?To Execute the assigned tasks at the regional level and distribute the manpower in accordance with the workloadEnsuring all tasks (onboarding calls and restaurant quality program) are handled efficiently, correctly, and timely at the regional levelTracking and improving the overall team performanceListening to agent calls and scoring them in terms of qualityMonitoring operation trends and taking proactive/ retroactive actions.Managing team attendance, utilization, and Occupancy according to business needsReporting Team KPI EOMPut team schedule based on Business needsProviding support to the Restaurant Operations Supervisor in his/her daily tasksMonitoring the individual performance of Key Accounts and identifying their problemsResponding to Account Managers for open-back requests on low-performing restaurantsAnalyzing the daily efficiency of the RQ program and coming up with suggestions to increase the efficiencyWorking together with other departments to reduce the fail rate, issue rate and ensure a stable reporting structure, and increase the individual performances of restaurants
