Community Manager

• Serve as the face of the brand by actively engaging with online communities across social media platforms.
• Set, plan, and implement community management FAQs for social media channels.
• Respond to customer inquiries, comments, and messages in a timely and professional manner.
• Monitor, track, and report on community feedback, sentiment, and activity.
• Create detailed reports that explain community needs, sentiment analysis, and platform performance.
• Coordinate with social media executives and account managers to deliver an exceptional follower experience on clients’ accounts.
• Stay up-to-date with social media trends, tools, and platform updates.
• Provide engaging content (text, images, and videos) to enhance community interaction.
• Ensure consistency in tone and adherence to brand guidelines in all communications.

• BSc degree in Marketing, Digital Marketing, E-Marketing, or a relevant field.
• Proven work experience as a community manager, social media moderator, or a similar role.
• High proficiency in Arabic and English, both written and spoken.
• Hands-on experience with social media platforms and tools.
• Strong understanding of agency workflows and environments.
• Excellent interpersonal, presentation, and verbal communication skills.
• Attentive to details, with critical thinking and problem-solving abilities.
• Professional attitude and ability to multitask effectively.
• Passionate about Marketing and Digital Marketing.

Chain Reaction