Customer Success Specialist - Cairo
- القاهرة
- دائم
- دوام كامل
- Oversee daily e-store operations, including product listings, pricing, inventory, and order management.
- Recommend and execute strategies to increase sales and enhance customer experience and e-store sales.
- Track stock levels and collaborate with supply chain and warehouse teams.
- Lead customer service operations, ensuring efficient order processing, timely responses, and resolution of escalated issues.
- Manage order processing, payments, and on-time deliveries.
- Handle customer inquiries across multiple channels (email, chat, phone, social media).
- Collaborate with logistics and marketing teams to ensure seamless service delivery.
- Carry out administrative tasks such as scheduling meetings, managing correspondence, maintaining records, and preparing reports.
- Bachelor’s degree in business administration or equivalent.
- Minimum of 2 years’ experience in Client Success, with a focus on e-commerce, online customer support, and order processing.
- Strong customer service background with proven experience in remote client communication.
- Proficient in MS Office Suite and familiar with e-commerce platforms such as Shopify, WooCommerce, Magento, or similar.
- Excellent organizational, multitasking, and communication skills.
- Ability to perform under pressure and manage multiple responsibilities effectively.
- Active listening.
- Excellent follow-up and short-hand typing skills.
- Time Management skills.
- Very good communication skills (oral & written), and ability to work well in a team.
- Patient, friendly, tactful and well presented.
- Good computer skills (MS. Office, Excel).
- Excellent Arabic and English skills (Written & spoken).