Amazon Business Customer Service Associate - German Speaker
- القاهرة
- دائم
- دوام كامل
You'll be the first point of contact for our registered business customers, providing specialized support that helps their businesses run smoothly with Amazon. In this role, you will:
- Guide business customers through account setup and management
- Process inquiries about invoices, shipments, and product concerns
- Assist with business-specific features and account configurations
- Handle customer communications via phone, email, and Message Us
- Use specialized B2B tools to resolve customer inquiries
- Collaborate with partner departments for complex business solutions
- Share customer feedback to improve business customer experience
- Apply policies and procedures specific to business accounts
- Minimum age: 18 years old
- Have the right to work in Egypt
- Minimum qualification of a high school degree - Passed
- Availability for mandatory training (40-hour weeks, no vacation during training period)
- Strong communication skills in German (both written and oral fluency)
- Ability to communicate with a wide range of stakeholders (your peers and leaders)
- Experience working with a computer
- Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
- The availability to work varying shifts from Monday to Sunday on rotational operating hours
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer several benefits, including:
- Medical insurance
- Social Insurance
- Transportation: We will continue to provide night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop-off points every 30 min:
- Gas station beside bloom bank
- Downtown Street
You'll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it, if necessary, but we strongly advise you to complete the process in one sitting where possible.If successful, we will contact you about next steps!Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.