Lead Customer Success Engineer
- القاهرة
- دائم
- دوام كامل
- Providing customer support for offered products and services
- Develop and deliver best-in-class support to our growing list of customers
- Providing technical support to our clients, managing client issues to resolution.
- Providing detailed documentation to support the issue resolution
- Organizing additional resources from other teams to aid the issue to completion
- Providing the clients with bi/monthly status reports and system health checks
- Should be responsible of understanding the project and desired outcome
- Understanding customers’ complex technical requirements,
- Offering expertise in how to use our product,
- Respond to Customer Tickets and Chat Inquiries,
- Provide efficient and relevant feedback on customer needs and requirements to relevant stakeholders within the business.
- Support Team Members
- Product Team
- Services Team
- Testing Team
- Quality Team
- UI\UX team
- Customers through ticketing system
- Bachelor's degree in computer science (or related field).
- Microsoft.Net (C# and/or VB)
- Excellent in (ASP, MVC)
- Excellent Microsoft SQL development.
- Required years of experience must be 5-7 years in Software development field.
- Experience with .Net framework and with the C# programming language.
- Strong understanding of object-oriented programming
- Develop web applications and websites using MVC architecture (.Net core is a plus).
- Experience with Entity Framework and MS SQL.
- Debug, Test, Deploy, tracing and maintain applications to optimize performance.
- Develop web services/web API.
- Familiar with design patterns.
- Experience with Angular is a plus • Designing and developing large scalable solutions.
- Excellent command of written and spoken English.
- Professionalism and accountability.
- Excellent communication skills.
- Good research and development skills.
- Accuracy and attention to detail.
- Problem solving and decision making.
- Adaptability and flexibility.
- Ability to learn.
- Analytical thinking.