Customer Success Specialist

• Manage customer onboarding and provide training sessions on product usage.

• Act as the main point of contact for assigned clients.
• Monitor customer activity to identify adoption trends and potential issues.
• Provide proactive solutions to help clients achieve their business goals.
• Coordinate with internal teams (Product, Support, Sales) to resolve customer concerns.
• Collect and analyze customer feedback to drive product improvements.
• Prepare and deliver reports on customer health, usage, and satisfaction.
• Promote upselling and cross-selling opportunities when applicable.
• Ensure high retention and contract renewal rates

• Bachelor’s degree in Business Administration, Marketing, IT, or related field.
• 1–3 years of experience in Customer Success, Account Management, or Customer Support (preferably in SaaS).
• Proven experience managing client relationships and delivering positive outcomes.
• Familiarity with SaaS platforms, CRM systems, or customer engagement tools.
• Experience working in a fast-paced, tech-driven environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to analyze customer data and interpret usage metrics.
• Organizational and time management skills with attention to detail.
• Technical aptitude to understand SaaS platforms, APIs, and integrations (basic level required).

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