IT Helpdesk Specialist

المعادي
دائم
دوام كامل

قبل 1 شهر
التقديم على الوظيفة بسهولة

Tagaddod is seeking a dedicated IT Helpdesk Specialist to join our IT support team. In this role, you will provide first-level technical support to our staff and address IT-related issues efficiently. You will play a vital role in ensuring that all computer systems operate smoothly and that employees receive timely and effective assistance. Your expertise in troubleshooting and problem-solving will be essential in maintaining a productive workplace.Responsibilities

Respond to user-reported issues via email, phone, or ticketing system.
Provide basic troubleshooting for laptops, desktops, printers, and mobile devices.
Support user accounts and access management (e.g., password resets, profile setup).
Assist with setup and configuration of devices for new employees.
Maintain documentation of issues and resolutions in the support system.
Escalate unresolved or complex issues to Tier II support when necessary.
Track and update IT inventory when assigning or receiving devices.

Requirements

Bachelor’s degree in IT, Computer Science, or a related field.
0-2 years of hands-on experience in a helpdesk or technical support role.
Good understanding of Windows.
Basic knowledge of networking (Wi-Fi, LAN, IP addressing).
Strong communication skills and a problem-solving mindset.
Ability to stay calm and helpful under pressure.

Preferred Qualifications:

Experience with Google Workspace or Microsoft 365.
Familiarity with a ticketing system (e.g., Freshdesk, Jira, or Zendesk).
Eagerness to learn and grow in a fast-paced environment.

Tagaddod