Associate | Information Technology | IT Helpdesk Engineer | Egypt
- القاهرة
- دائم
- دوام كامل
- Lead the way
- Serve with integrity
- Take care of each other
- Foster inclusion
- Collaborate for measurable impact
- Provide first and second level support to end users
- Escalate appropriate issues within the team as necessary
- Ensure adherence to service level agreements
- Perform housekeeping and network maintenance activities
- Deploy new PC's, laptops, software and peripheral equipment
- Research technical solutions in department specific applications
- Remain courteous and patient with end users
- Work as part of a team to consistently achieve team targets
- Builds own understanding of our purpose and values; explores opportunities for impact.
- Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.
- Understands expectations and demonstrates personal accountability for keeping performance on track.
- Actively focuses on developing effective communication and relationship-building skills.
- Understands how their daily work contributes to the priorities of the team and the business
- Bachelor's degree or diploma in computer science, information systems, engineering or a related field (or an equivalent combination of education and experience)
- Experience working in a similar role as either IT support or on a service desk/help desk is advantageous
- The potential candidate should be self-motivated with an ability to survive in a progressive IT environment, along with the flexibility to adapt to new technologies
- Have a good understanding of Laptops, Printers, Microsoft technologies and Service desk systems
- Excellent customer service, interpersonal, communication and organizational skills and the ability to multi-task are essential
- Ability to work under pressure and meet critical deadlines