Incident Management Engineer (VOIS) 1

القاهرة
عقد
دوام كامل

قبل 28 يوم

Role Purpose:Resolve standard and complex technical issues related to Vodafone Germany fixed products as Internet, MPLS,VOIP and cloud products for Enterprise Customers in dynamic and customer critical environmentKey accountabilities and decision ownership:

Perform fault troubleshooting, identification and resolution for Vodafone Germany Enterprise Customers.
Solve the Incident within the comply SLA and meet the agreed KPI
Deal with different Internal Competence Teams ,Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA .
Work on Shift basis 24*7 including weekends and public on rotational basis.

Core competencies, knowledge and experience:

0-2 years of experience in Troubleshooting and Network Operations in IP Complex Solutions
Basic IP and Voice knowledge/ Experience in the area of Routing ,Switching and IP services (DNS,DHCP,..etc)
Good knowledge of Vodafone fixed, mobile and convergence products and the Vodafone portfolio tool is desirable.
Excellent Customer Orientation and high communication Skills
Fluent in German (Written and Spoken )- Minimum C1 Level
Good Analytical Skills

#VOIS #BeUnrivalled #CreatethefutureVodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Vodafone

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