Retail Customer Service Associate

Enjaz Consultancy & Enterprise Management

القاهرة
دائم
دوام كامل

قبل 17 يوم
التقديم على الوظيفة بسهولة

Job Description :We are looking for a proactive and detail-oriented Customer Service Representative to join our team. The ideal candidate will serve as the first point of contact for customers and is responsible for delivering outstanding service by addressing inquiries, resolving issues, and ensuring a smooth customer experience. If you are passionate about helping people, thrive under pressure, and enjoy problem-solving, we encourage you to apply.Key Responsibilities:

Respond promptly to customer inquiries via phone, email, or social media

Address customer complaints and provide effective, professional resolutions

Follow up on customer requests and accurately update customer records in the system

Coordinate with internal teams to deliver comprehensive and timely solutions

Maintain high levels of customer satisfaction and uphold quality service standards

Document customer interactions and feedback for continuous service improvement

Requirements

Bachelor’s degree (required)

At least 1 year of experience in a customer service or support role

Strong verbal and written communication skills

Proven ability to work under pressure and resolve issues in a timely manner

Good command of English; additional languages are a plus

Strong organizational skills and attention to detail

Proficient with common customer service tools, CRM systems, and Microsoft Office Suite

Enjaz Consultancy & Enterprise Management