CRM Specialist

almentor

مصر
دائم
دوام كامل

قبل 2 أشهر

About almentor:Founded 2016 with a singular vision of empowering lifelong learning and personal growth for all, through accessible and impactful education, almentor became the leading online learning platform that offers a high-quality education to learners around the world.Our Mission :almentor is on a mission to increase accessibility to affordable quality education for Arabic-speaking communities.Job Overview:We are seeking a Creative Manager to lead our creative team and drive innovation in all aspects of our visual content. The ideal candidate will be a strategic thinker with a passion for creativity, a keen eye for design, and the ability to inspire and mentor a team of talented individuals.As a CRM Specialist you will:

Design and manage CRM campaigns across channels (email, SMS, push notifications, in-app, etc.) using Braze
Segment user base and personalized communications to match customer journey stages.
Collaborate with marketing, product, content, and customer support teams to align CRM activities.
Monitor and analyze campaign performance, customer behavior, and CRM KPIs to drive continuous improvement.
Maintain and improve customer data
Develop and implement A/B testing plans for campaign optimization.
Report regularly on CRM metrics including open rates, click-through rates, conversions, and retention.
Assist in loyalty and re-engagement strategies for different user segments.

The ideal candidate will have:

Design and manage CRM campaigns across channels (email, SMS, push notifications, in-app, etc.) using Braze
Segment user base and personalized communications to match customer journey stages.
Collaborate with marketing, product, content, and customer support teams to align CRM activities.
Monitor and analyze campaign performance, customer behavior, and CRM KPIs to drive continuous improvement.
Maintain and improve customer data
Develop and implement A/B testing plans for campaign optimization.
Report regularly on CRM metrics including open rates, click-through rates, conversions, and retention.
Assist in loyalty and re-engagement strategies for different user segments.
Experience in e-learning or EdTech industry
Familiarity with marketing automation and lead nurturing techniques.
Knowledge of HTML/CSS for basic email customization.

almentor

تقدم الآن