ECS Problem Manager

Orange

  • القاهرة
  • دائم
  • دوام كامل
  • قبل 2 أشهر
about the roleProblem Identification: Analyze recurring issues and identify root causes to prevent future occurrences and achieve significant incident reduction.Collaboration: Work closely with technical teams, stakeholders, and customers to facilitate effective problem resolution.Documentation: Maintain accurate records of problems, solutions, and processes for future reference.Reporting: Generate reports on problem management metrics and trends to inform management and improve processes.Process Improvement: Develop and implement strategies to enhance customer support processes and reduce problem resolution time.Training: Provide guidance and training to support staff on problem management best practices.Customer Communication: Keep customers informed about the status of their issues and ensure their satisfaction with the resolution process.Compliance: Ensure adherence to company policies and industry regulations in problem management practices.Continuous Improvement: Participate in initiatives aimed at improving overall customer support quality and efficiency.Event Correlation: Manage logical event correlation for efficient day to day operations.about youEgypt Customer Support - GCSadditional information
  • Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
  • Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
  • Professional development: training programs and upskilling/re-skilling opportunities
  • Career growth: Internal growth and mobility opportunities within Orange
  • Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
  • Reward programs: Employee Referral Program, Change Maker Awards
departmentGlobal Delivery & OperationsOrange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do businesscontractRegular

Orange