Reservation Agent
- القاهرة
- دائم
- دوام كامل
- Handle guest inquiries and reservations via phone, email, and online platforms
- Provide accurate information on room availability, rates, and amenities
- Assist guests in selecting accommodations based on preferences, budget, and special requirements
- Process reservations efficiently, ensuring accurate input of guest details and payment information
- Monitor room inventory and adjust allocations to optimize occupancy and revenue
- Respond promptly and professionally to guest inquiries, concerns, and complaints
- Coordinate with housekeeping and front office to ensure smooth check-in/check-out experiences
- Promote hotel amenities, packages, and special offers during the booking process
- Upsell additional services to enhance guest experience and increase revenue
- Prepare daily, weekly, and monthly reports on reservation activities and performance
- Maintain accurate and up-to-date reservation records in compliance with privacy regulations
- Proficiency in hotel reservation systems and booking platforms
- Strong communication and customer service skills
- Attention to detail in handling guest information and special requests
- Knowledge of hotel policies, procedures, and room types
- Sales acumen for upselling services and promotions
- ERP knowledge, preferably SAP functional skills
- Minimum 5 years of total work experience
- At least 3 years of relevant experience in reservations or front office
- 2 years of experience in the GCC region is a plus
- High School Diploma (required)
- Certificate in Hotel Management or a related field (preferred)
- Accountability
- Collaboration
- Front Desk Operations
- Guest Relations
- Hotel Bookings
- Leadership
- Product/Service Management
- Quality
- Reservation Management
- Resilience
Bayt