Call Center Agent English Account (staff)
- القاهرة
- دائم
- دوام كامل
- Interact with customers over the phone to understand their banking needs.
- Provide excellent customer service to achieve customer loyalty.
- Resolve problems over the telephone on the spot.
- Convert sales opportunities in order to meet financial targets.
- Clarify and explain procedures and products over the telephone.
- Capture and report customer feedback towards continual product development.
- Performs the necessary & right action on systems and tools in order to fulfill the customer request properly and maintain the company’s financial position.
- Recommends process improvements to facilitate Customer care work and delight the customers.
- University Graduate.
- Fluent English language is a must.
- 0-1 years of Customer service experience.
- Customer-focused.
- Computer literate.
- Excellent communication skills.
- Strong listening skills.
- fresh grads