Order Manager

CQ fluency

  • مصر
  • دائم
  • دوام كامل
  • قبل 20 يوم
who we are . . .For over two decades, has offered a full suite of culturally relevant language solutions tailored to regulated industries such as healthcare and life sciences in over 200 languages. Our game changing approach to language technology, centralization and change management as well as our expert service and inclusive culture has garnered global and invaluable respect from our partners/customers. Our expertise lies in harnessing the power of Cultural Intelligence (CQ) through our team of subject matter experts, who skillfully blend meaning and feeling to foster genuine human connections. We leverage our CQ with customized, best in class technologies to not only address the intricacies of cultural nuances, but to optimize productivity. With an unwavering commitment to delivering an exceptional customer experience and adhering to ISO 9001 and ISO 17100 certified processes, we consistently deliver the highest level of quality.CQ fluency has achieved remarkable growth as one of America's fastest-growing private companies, securing a spot on the esteemed for ten years. As an MBE (minority owned business enterprise), we are on a mission to improve lives by giving people a chance to be understood and ultimately creating a more accessible, inclusive, and linguistically equitable world.who we need . . .We are looking for a Order Manager who will assign and coordinate translation project activities among appropriate external resources that vary by project depending on the scope, project type and language combination. Activities also include interfacing with the different client teams, including Account Managers, Quality Managers and Tech team.what we need you to do . . .
  • Responsible for processing and coordinating translation standard and complex requests with existing vendors based on the content type, scope and language combination request
  • Managing tasks such as order clarification, order processing, allocation, deadline monitoring, query management, new invoice processing
  • Reviewing clients' requests and assess needs for additional information, e.g., editable formats, data preparation, compilation of glossaries, previously translated similar documents, list of acronyms, technical terminology, and translation memories
  • Coordination of extensive, multilingual translation projects
  • Follow established processes to ensure adherence to restrictions around sensitive data and information
  • Working according to the established workflows, adopted platform(s) and processes, translation memories, style guides, and glossaries
  • Handle customers' feedback and complaints/escalations operationally and as first point of contact
  • Performing all daily, weekly and monthly administrative tasks as determined by the OM team lead.
  • Managing general mailbox, including:
  • Categorizing emails
  • Cleaning up notifications
  • Archiving handled communication appropriately
  • Flagging urgent emails for prompt team action
  • Ensure accurate project cost tracking and escalate any deviation
what we want you to have . . .
  • Minimum three years of experience in translation industry with good proficiency of translation tools
  • Proficient use of CAT tools and XTM
  • Outstanding verbal and written communication skills
  • Commitment to professional customer service
  • Positive attitude and a true team player with clear sense of accountability
  • Strong sense of task prioritization based on urgency and importance
  • Able to juggle multiple tasks and work well under pressure in a fast-paced environment
  • Energetic self-starter with initiative and creative approach to problem solving
  • Strong computer skills including MS Office and Internet applications
  • Fluency in English and preferably a second language
  • Bachelor's degree or higher from an accredited institution
what is our culture . . .Exceptional. Different. Compassionate. Fun. Happy!CQ fluency is a “people centric” company. We not only value our clients and vendors, we also value and love our employees. Our team is passionate, energetic, and possesses exceptional skill sets. We know our team is our #1 asset and we are committed to their professional growth. We foster a dynamic environment where employees are empowered to exceed our expectations to drive their careers forward. Our employees are passionate and build lasting relationships with each other and our clients. Our environment is collaborative, casual, and FUN!CQ fluency values and supports individuals with diverse backgrounds and abilities. We provide reasonable accommodation to employees with disabilities. We are committed to creating and maintaining an inclusive work environment.

CQ fluency