Manager, IT Operations

Concentrix

  • الجيزة
  • دائم
  • دوام كامل
  • قبل 23 يوم
Job Title: Manager, IT OperationsJob Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.Join us and be part of this journey towards greater opportunities and brighter futures.As a Manager of IT Operations, you will be responsible for the seamless execution of operational tasks and direct IT delivery within our organization. Your scope will include managing IT support across all locations, overseeing infrastructure, handling asset management, and ensuring compliance with security standards. You will collaborate closely with various teams to deliver effective technical solutions and maintain high standards of service.Responsibilities:Operational Support and Service Management:
  • Manage and triage daily IT support requests across all areas.
  • Supervise service desk operations to ensure SLA adherence and timely resolution of incidents.
  • Implement and monitor ITIL-based practices, including Incident, Problem, and Change Management.
  • Lead root cause analysis and drive permanent solutions for recurring technical issues.
Infrastructure and Systems Oversight:
  • Oversee local data center/server room infrastructure and end-user computing.
  • Ensure high availability of business-critical systems and coordinate failover testing and recovery protocols.
  • Support remote access services, VPNs, and hybrid work enablement solutions.
IT Asset and Procurement Management:
  • Manage end-to-end lifecycle of IT assets: acquisition, deployment, tracking, and decommissioning.
  • Coordinate with procurement and finance on stock planning and vendor management.
  • Handle asset audits, warranty tracking, and compliance with internal and external audits.
Project Management and Implementations:
  • Lead local deployments for new clients and campaign launches.
  • Support UAT (User Acceptance Testing) and liaise with global engineering teams.
  • Coordinate site readiness for client visits, technology pilots, and system rollouts.
People and Stakeholder Management:
  • Supervise onsite IT staff and coordinate daily tasks.
  • Act as the primary IT contact for site leadership and operations teams.
  • Translate business needs into technical solutions and ensure communication with delivery leads.
Security, Compliance, and Risk Management:
  • Enforce endpoint security standards and access control policies.
  • Support audit readiness and ensure compliance with IT policies and industry frameworks.
  • Mitigate risks by addressing vulnerabilities in collaboration with security teams.
Qualifications:
  • 5-8 years of proven experience in IT operations.
  • Expertise in ITIL-based processes and service management.
  • Strong understanding of infrastructure and systems oversight.
  • Experience with IT asset management and procurement.
  • Demonstrated project management skills and stakeholder engagement.
  • Knowledge of security standards and compliance requirements.
  • Excellent communication and leadership skills.
  • Fluency in English (C1)
Nice to have:
  • People management experience
  • Networking knowledge
Location: EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,Language Requirements:Time Type: Full time2025-10-01If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Concentrix