Partner Support Agent

القاهرة
دائم
دوام كامل

قبل 10 أيام

Partner Support AgentApplication Deadline: 24 September 2025Department: Partner Support OpsEmployment Type: Full TimeLocation: EgyptReporting To: Sergei PiatkovDescriptionAbout the roleWe are excited to invite you to join us on our mission to revolutionize partner experience at Tabby.As Tabby's Partner Support Specialist, you will be responsible for championing exceptional partner experience and satisfaction at Tabby.Being representative of Tabby, you will communicate with partners, addressing a wide range of business and operational inquiriesKey ResponsibilitiesDuties and Responsibilities:

Support Tabby partners and applicants over chat, email and phone calls and answer their queries
Champion and implement partner support policies and procedures that align with department and company objectives
Provide insights and feedback on partner queries to help us identify areas of improvement and optimization of partner experience
Collaborate with your colleagues across different teams to ensure we continue to uphold our partner experience satisfaction, exceed our CSAT scores, and become renowned for being the center of best partner experience globally.

Skills, Knowledge & ExpertiseQualifications and Requirements:

Great Arabic and great English
Post Graduate Degree, preferably in math, business, marketing, finance
Excellent analytical, communication, and problem-solving skills
Good self-awareness and excellent soft-skills
Ability to focus, meet deadlines, and work in a fast-paced environment
Ability to work effectively and build strong relationships with cross-functional teams
Ability to take ownership and handle difficult situations
Experience in B2B support communications would be beneficial

Tabby

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