Loyalty Lead

• Manage and grow a partnership network, as well as setting up new agreements and contracting with 3rd parties.
• Experience in managing projects and ability to interact at all levels of management internally (with multiple teams) and externally.
• Ability to uphold and improve existing processes relating to invoicing / payments of 3rd parties, as well as customer complaint management.
• Ability to create clear traceable Loyalty propositions and activities to help measure and maintain customer satisfaction and brand loyalty.
• Ability to Initiate on going loyalty promotions, events and gifts tested and validated operationally prior to and post proposition launch.
• Work with research and Shops representatives and back-office teams to identify program members feedback on any new proposition or offer launched either by Orange or its competition.
• Gather relevant sales, operational, customer results post launch.
• Develop and produce regular analytical reports and dashboards to ensure proper management of the program budget and other resources.
• Collaborative working with all related teams within and outside Orange to authenticate the overall customer experience end to end before launching any initiative.
• Create clear traceable Loyalty propositions and activities to help measure and maintain customer satisfaction and brand loyalty.
• Design and maintain operational processes that enhance the experience of members of the Loyalty Programs and raise their satisfaction.

• Bachelors degree from a recognized university in one of the following fields: Business Administration, Marketing or Engineering.

• 0-2 years of experience in the telecommunications industry or in a Marketing position.

• Very good English both spoken and written.
• Very good computer skills.
• Strategic and concept development skills.
• Negotiation and communication skills.
• Customer centric person.
• Team working spirit.
• High attention to detail and quality focus.
• Networking - builds relationships, able to work collaboratively across the organization and with external partners.
• Results Orientated - absolute delivery focus, strong desire to deliver bottom line results and passionate and resilient.

Orange