Senior Program Manager
- القاهرة
- دائم
- دوام كامل
- Lead the execution of transformation programs under the I Use I Need help customer Journey Portfolio
- Align the Operations, Zones, Marketing & CTIO business owners on I need help CJ vision
- Responsible for business case
- Responsible for projects budget and investments
- Responsible for program resources, governance and roadmap
- Responsible of operations KPIs
- Communicate & align project progress with Customer Journey lead & GDO management board
- Align different project's streams on common framework, remove obstacls cross organization (resources, budget, communication. Stakeholders management)
- Influence CTIO tooling startgey with the help of customer journey lead
- Influence Marketing roadmap
- Accountable for build and execute the business long term transformation plans
- Measurements of program ROI and Improvement plan
- 15 Years Project/Program Management experience
- Service Management experience
- knowledge of Orange Business Services products and solutions
- Deal with unclear scope and new products
- Manage critical discussions between business and technical stakeholders
- Excellent organizational and planning skills
- Excellent communication and interpersonal skills
- Independent self-starter
- B.Sc in Communication or Computer Engineering
- ITIL certified
- Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
- Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
- Professional development: training programs and upskilling/re-skilling opportunities
- Career growth: Internal growth and mobility opportunities within Orange
- Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
- Reward programs: Employee Referral Program, Change Maker Awards