Clients Relationship Lead

• Manage a portfolio of accounts by developing relationships, managing stakeholders and identifying advocates

• Maintain our partners' satisfaction Increase adoption, drive correct usage, ensure retention, increase renewals and drive overall satisfaction.

• Respond to partners' inquiries and solve their complaints promptly.

• Analyze & Measure partners' performance.

• Coordinate a swift and smooth onboarding, implementation, and go-live experience for new partners

• Onboard our Partners employee base within NowPay agreed upon SLAs

• Organize, streamline, and oversee the onboarding /offboarding process of our partners

• Deploy & train Companies, ensuring strong adoption of NowPay platform and ongoing engagement with contracted product solutions.

• Find opportunities to automate and scale processes in account management

• Organize monthly/quarterly reviews with customers to minimize friction and churn risk

• Ensure our partners are served with the best customer experience and drive our partners overall satisfaction (NPS)

• Coordinate with the activation team for scheduled visits to our company partners

• Work with our marketing department to guarantee client communication is timely and targeted.

• At least 3+ years of relevant experience in customer success, account management in B2B

• Excel proficiency.

• Excellent multi-tasking and time management skills

• Familiar with ticketing systems

• Excellent communication skills - ability to tell stories with data and present to a non-technical audience

• Proactive / Results oriented, autonomous and efficient.

• Excellent problem-solving and analytical skills.

• Itchy feet and curious about learning through different projects.

• Comfortable working in a fast-paced, agile and collaborative environment

• Salary advance, the ability to have access to your salary anytime of the month

• Hybrid working environment

• Medical insurance.

• Social insurance.

• Regular perks such as company social and wellbeing-events

NowPay