Principal - Application Support Engineer

• Create efficient complex T-SQL queries to create the reports requested by the client

• Trace, verify and fix data issues when needed

• Ability to design and implement stored procedures, functions, and triggers based on the client’s business requirements

• Carry out the end of month database operations

• Resolve customers’ online issues in a clear, courteous and straightforward manner

• Demonstrate professionalism and courtesy with customers

• Identify and solve technical issues with a variety of diagnostic tools

• Follow up with clients to ensure optimal customer satisfaction

• Conducting a knowledge Transfer session with all Operation team in order to enhance their technical skills to meet the customer need

• Follow the 24/7 on call process to fit the customer needs

• Follow up with development teams in order to provide fixes for live issues

• Perform necessary system sanity checks after every release to insure system stability

• 6 years of relevant experience

• Proven experience working in production environments and handling sensitive data

• Ability to create, manage and run SQL jobs and scheduled tasks

• Hands-on experience in T-SQL and writing queries (select, updates, joins, insert, etc.)

• Ability to analyze and tune query execution plan and fix performance issues

• Ability to manage maintenance plans and backups

• Salary paid in USD
• Six-month career advancing opportunities
• Supportive and friendly work environment
• Premium medical insurance [employee +family]
• English language development courses
• Interest-free loans paid over 2.5 years
• Technical development courses
• Planned overtime program (POP)
• Employment referral program
• Premium location in Maadi
• Social insurance

Integrant