Facilities Associate II
- مصر
- دائم
- دوام كامل
- Transportation Planning & Scheduling:
- Develop, optimize, and manage daily transportation routes and schedules to ensure efficient pick-up and drop-off of all call center employees, considering shift timings and geographical distribution.
- Work closely with Operations and HR to align transportation schedules with staffing needs and new hire onboarding.
- Adjust routes and schedules as needed to accommodate changes in employee headcount, managing D2D trips for females, shift patterns, or traffic conditions.
- Vendor Management & Coordination:
- Insure timely and quality service delivery.
- Monitor vendor performance, Busses and drivers conditions, ensuring adherence to contractual agreements, safety standards, and service level agreements (SLAs).
- Manage and applying penalties according to the vendor VSA.
- Fleet Management (if applicable - for in-house fleets):
- Oversee the maintenance and repair of company-owned vehicles (if applicable), ensuring they are roadworthy and safe.
- Manage vehicle registration, insurance, and licensing, ensuring compliance with local regulations.
- Employee Communication & Support:
- Act as the primary point of contact for employees regarding transportation issues, concerns, and feedback.
- Resolve transportation-related problems promptly and effectively, such as delays, breakdowns, or route changes.
- Communicate transportation updates, changes, or emergencies to employees clearly and in a timely manner.
- Conduct regular surveys or feedback sessions to assess employee satisfaction with transportation services.
- Safety & Compliance:
- Ensure all transportation operations comply with company safety policies, Egyptian traffic laws, and any relevant labor regulations regarding employee transport.
- Conduct hourly checks and audits to ensure vehicles are clean, safe, and equipped with necessary safety features.
- Investigate transportation-related incidents or accidents, preparing reports and implementing corrective actions.
- Promote safe practices among drivers and passengers.
- Reporting & Analysis:
- Maintain accurate records of transportation schedules, incidents, costs, and employee feedback.
- Prepare regular reports on transportation performance, budget adherence, and key metrics.
- Analyze data to identify trends, optimize routes, and recommend improvements for cost efficiency and service quality.
- Budget Management:
- Assist in developing and managing the transportation budget, tracking expenses, and identifying cost-saving opportunities.
- Education: H Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is a strong plus.
- Experience: 3-5 years of experience in transportation management, logistics coordination, or a similar supervisory role, preferably within a call center environment. Experience managing a fleet or coordinating with multiple vendors is highly desirable.
- Knowledge & Skills:
- Solid understanding of transportation logistics, route planning, and scheduling software/tools.
- Familiarity with Egyptian traffic laws and safety regulations.
- Excellent geographical knowledge of the local area (Cairo/Giza/relevant city in Egypt).
- Strong vendor management and negotiation skills.
- Exceptional problem-solving abilities and ability to think quickly under pressure.
- Excellent communication (both verbal and written in Arabic and English) and interpersonal skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Customer service-oriented mindset.
- Ability to work independently and as part of a team.
- Excellent English speaking, read and writing.
- Require hourly frequent presence in the transportation loading/unloading areas.
- Involve irregular hours, including evenings, nights, and weekends as a rotational shift, to oversee shift changes and address transportation issues.