Control Tower Executive

• Adhere to Customer Service Policies and Procedures to maximize customer satisfaction.
• Manage daily customer complaints and ensure timely resolution.
• Manage the Global Case System and make sure all customer inquiries/requests are met.
• Liaising with customers and frontline, to identify areas for improvement and make recommendations for service improvement and implementing those improvements.
• Manage shipment in and out movement through warehouse management system and other systems if required.
• Prepare documents for in and out movement.
• Coordinate daily activity to track location and movement of inventory
• Provide reports to internal and external customers as required.
• Work closely with providers to assure efficient and effective execution of defined processes and goods transportation.
• Organize and maintain hard copy and electronic documentation supporting order fulfillment.
• Verify inventory locations and availability for shipment against requirements specified in purchase orders.
• Ensure that goods are shipped in the most timely and efficient manner according to documented processes.

• Bachelor's degree in business or related fields.
• 1-2 years of relevant experience in Customer Service
• Proficiency in English Communication.
• Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook).
• Strong communication skills and interpersonal skills.
• Ability to manage difficult or angry customers.
• Strong Time management Skills and Problem-solving skills.
• Business writing skills (responses to customers, procedures, standards... etc.)

Aramex