Java Support Engineer (L2/L3) - Financial Applications

• Troubleshoot and resolve Java application issues.
• Monitor application performance and logs.
• Provide L2/L3 technical support and root cause analysis.
• Assist in deployments and code-level debugging.
• Coordinate with developers and DevOps for issue resolution.
• Use tools like JIRA or ServiceNow to manage tickets.
• Maintain SOPs and support documentation.

• 6 to 8 years of experience in Java development and application support.
• Strong understanding of Java-based systems and troubleshooting techniques.
• Experience with incident management and IT support workflows.
• Familiarity with tools like JIRA or ServiceNow for ticket tracking.
• Excellent communication and stakeholder coordination skills.
• Experience in banking or financial environments is a plus.

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