Customer Support Agent

• Respond the inbound calls and outbound calls on time

• Handle users' requirements on the spot

• Follow call center “scripts” when handling different topics.

• Solve customer issues, complaints, inquiries and clarify information needed.

• Update users with the new features and products

• keep customer satisfaction at the core of every decision and behavior

• Handle and close all sorts of end users tickets within the set SLA

• Excellent communication skills

• Strong phone and verbal communication skills along with active listening.

• Customer orientation and ability to adapt/respond to different types of characters

• Ability to multitask, set priorities and time management.

• Familiar with CRM systems and practices

• Previous experience in customer support role.

• Proven track of record of target achievement

• Salary advance, the ability to have access to your salary anytime of the month

• Hybrid working environment

• Medical insurance.

• Social insurance.

• Regular perks such as company social and wellbeing-events

NowPay