Senior Application Support Specialist

Cartrack

  • Jakarta الخصوص
  • دائم
  • دوام كامل
  • قبل 1 شهر
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Application Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.Responsibilities :
  • Providing technical support to teams within the organization when required
  • Resolve customers enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure
  • Maintaining and updating technical documents and procedures
  • Identifying and resolving system issues
  • Perform daily system monitoring, verifying integrity and availability of Cartracks application
  • Perform daily post installation/ QA validation
  • Review systems and application logs for remote diagnostic of field devices
  • Provide training and assistance to users of Cartrack application systems
  • Provide on-site field support and installation
  • Verify completion of scheduled jobs
Requirements :
  • Diploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience
  • 5 years of experience in the IT service industry.
  • Proficient in English
  • Excellent communication and interpersonal skills
  • Hands-on and a positive attitude
  • Technically independent with good initiative
  • Strong analytical problem-solving skills with an out-of-box approach in providing solutions
  • Understand API Integration

Cartrack