Director of Operations - Luxury Hotel Management - Cairo, Egypt
- القاهرة
- دائم
- دوام كامل
Accor is hiring a seasoned Director of Operations for one of its leading properties in Cairo, Egypt. This strategic leadership role oversees all hotel departments, ensuring excellence in guest experience, service standards, and operational performance across rooms, food and beverage, housekeeping, spa, and in-room dining services.Job Details
Job Location: Cairo, Egypt
Industry: Hospitality
Function: General Management
Salary: 35000-45000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full TimeRole Summary - Property-Wide Operational Leadership
As Director of Operations, you will serve as the right hand to the General Manager, leading cross-departmental teams with a focus on financial efficiency, guest satisfaction, team development, and brand integrity. This role is pivotal to the property\'s success, directly impacting revenue, quality control, and team morale.What You'll Do
- Oversee all hotel operational departments including Rooms Division, F&B, Housekeeping, Spa, and Guest Services
- Serve as Acting GM in their absence, managing critical decisions and maintaining daily operational oversight
- Monitor departmental performance against revenue targets, labor budgets, and service KPIs
- Lead departmental heads, conduct performance reviews, implement SOPs, and facilitate leadership coaching
- Manage payroll and expense control, ensuring alignment with approved budgets
- Represent the hotel in high-profile VIP and guest service situations
- Maintain strong operational knowledge of hotel services, POS systems, and guest amenity standards
- Oversee guest satisfaction tracking, issue resolution, and continual service improvements
- Facilitate regular operational meetings, morning briefings, and participate in safety and executive planning forums
- Collaborate with finance teams to monitor P&L statements, revenue forecasts, and expense reports
- Drive sustainability and brand responsibility initiatives across departments
- Minimum 5 years in a senior hotel operations leadership role, preferably within a luxury or lifestyle brand
- Proven track record overseeing both Rooms and Food & Beverage departments
- Solid understanding of budgeting, financial reporting, and profitability analysis
- Strong communication, leadership, and organizational skills
- Bachelor's degree in Hospitality Management or a related field preferred
- Ability to work flexible hours, including weekends and holidays
- A proactive, detail-oriented, and people-focused leadership style
- Be part of an iconic global hospitality group with access to international mobility
- Enjoy career development programs and cross-training across hotel brands and functions
- Exclusive employee discounts across over 100 countries
- Work in a supportive and diverse culture driven by purpose, responsibility, and innovation
- Lead with impact in one of Cairo's most dynamic hotel environments
Accor is a global leader in hospitality with over 5,600 hotels and lifestyle destinations in 110 countries. In Cairo, our hotels combine authentic guest experiences with modern innovation, delivering exceptional service and career growth opportunities. As part of our mission of responsible hospitality, we welcome passionate leaders ready to shape the future of our hotels. Join us-and become a Heartist®.Job Title Director of Operations - Luxury Hotel Management - Cairo, Egypt
Job Description Director of Operations - Luxury Hotel Management - Cairo, EgyptPosition Overview
Accor is hiring a seasoned Director of Operations for one of its leading properties in Cairo, Egypt. This strategic leadership role oversees all hotel departments, ensuring excellence in guest experience, service standards, and operational performance across rooms, food and beverage, housekeeping, spa, and in-room dining services.Job Details
Job Location: Cairo, Egypt
Industry: Hospitality
Function: General Management
Salary: 35000-45000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full TimeRole Summary - Property-Wide Operational Leadership
As Director of Operations, you will serve as the right hand to the General Manager, leading cross-departmental teams with a focus on financial efficiency, guest satisfaction, team development, and brand integrity. This role is pivotal to the property\'s success, directly impacting revenue, quality control, and team morale.What You'll Do
- Oversee all hotel operational departments including Rooms Division, F&B, Housekeeping, Spa, and Guest Services
- Serve as Acting GM in their absence, managing critical decisions and maintaining daily operational oversight
- Monitor departmental performance against revenue targets, labor budgets, and service KPIs
- Lead departmental heads, conduct performance reviews, implement SOPs, and facilitate leadership coaching
- Manage payroll and expense control, ensuring alignment with approved budgets
- Represent the hotel in high-profile VIP and guest service situations
- Maintain strong operational knowledge of hotel services, POS systems, and guest amenity standards
- Oversee guest satisfaction tracking, issue resolution, and continual service improvements
- Facilitate regular operational meetings, morning briefings, and participate in safety and executive planning forums
- Collaborate with finance teams to monitor P&L statements, revenue forecasts, and expense reports
- Drive sustainability and brand responsibility initiatives across departments
- Minimum 5 years in a senior hotel operations leadership role, preferably within a luxury or lifestyle brand
- Proven track record overseeing both Rooms and Food & Beverage departments
- Solid understanding of budgeting, financial reporting, and profitability analysis
- Strong communication, leadership, and organizational skills
- Bachelor's degree in Hospitality Management or a related field preferred
- Ability to work flexible hours, including weekends and holidays
- A proactive, detail-oriented, and people-focused leadership style
- Be part of an iconic global hospitality group with access to international mobility
- Enjoy career development programs and cross-training across hotel brands and functions
- Exclusive employee discounts across over 100 countries
- Work in a supportive and diverse culture driven by purpose, responsibility, and innovation
- Lead with impact in one of Cairo's most dynamic hotel environments
Accor is a global leader in hospitality with over 5,600 hotels and lifestyle destinations in 110 countries. In Cairo, our hotels combine authentic guest experiences with modern innovation, delivering exceptional service and career growth opportunities. As part of our mission of responsible hospitality, we welcome passionate leaders ready to shape the future of our hotels. Join us-and become a Heartist®.
Post DetailsJob Start Date
Salary from 35000.00
Salary to 45000.00
Number of Vacancies 1
Location -Location City CairoDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Careers in Gulf