Senior Technical Consultant
- القاهرة
- دائم
- دوام كامل
- Support the team members and support the complex projects as SME.
- Maintain a good level of communication with allocated customer base and act as technical champion within Orange Business Services.
- Liaise directly with customer or internal teams to qualify and obtain all relevant technical information for successful request, quote and order validation for MAC & project delivery
- Provide full technical detail as required for the service that is being ordered (in line with the high level customer requirements captured by Sales) as specified by the Quote
- Ensure service details being requested can be delivered (checking Availability, Capacity, Technical Compliance, Regulatory etc.) and create/validate pricing scenarios
- Create additional validation requests (i.e. COS & SAM) and capture additional costs into the pricing scenario
- Selection and validation of the access circuit quote against the service requested.
- Collect, validate and document Technical Information as required
- Own/Document and amend the SLA requirements
- Resolution of Technical rejections from key stakeholders
- Demonstrate value add in quoting phase
- Respond promptly to queries pertaining to assigned orders and Quotes
- Secure technical handover from PreSales
- Contribute to profitability targets
- Accountable for on time technical validation and reduction of the Lead Time to Connect
- Authority to initiate escalations to local team leader
- Initiate and validate the Technical Order entry in Service delivery tools
- Contribute to the digitalization and automation of the Quote-To-Bill process
- Service Delivery processes and organization
- TCP/IP, VPN, MPLS, Remote Access protocols, SDN, SASE
- Messaging, Voice/IPT and Security services
Required:
- Degree/Equivalent in telecommunications or IT field
- Fluent in both spoken and written English
- Experience working with and designing RIP, OSPF, EIGRP and BGP routing protocols
- Cisco Certified (or equivalent experience) to CCNA - CCNP/CCDP preferred
- Voice/IPT, Messaging or Security experience beneficial
- Excellent knowledge of OBS solutions and services
- Preferably 10 years or more technical experience in telecommunications / service provider arena
- Previous success in a customer facing technical support or pre-sales role
- Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
- Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
- Professional development: training programs and upskilling/re-skilling opportunities
- Career growth: Internal growth and mobility opportunities within Orange
- Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
- Reward programs: Employee Referral Program, Change Maker Awards