Quality Assurance - Telesales

Cartrack

  • Jakarta الخصوص
  • دائم
  • دوام كامل
  • قبل 30 يوم
We are a world-leading smart mobility SaaS tech company with almost 2,000,000 active users and were looking for a Quality Assurance for Telesales to join our team. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.Responsibility:
  • Assess and rate inbound and outbound "sales" calls according to company quality standards.
  • Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis.
  • Provide concise feedback with advisable reply and valuable action plan.
  • Consolidate sales agents' QA scores and draft daily, weekly and monthly report.
  • Provide consolidated feedback to managers and supervisors on a daily and weekly basis.
Requirements:
  • Diploma or Bachelors Degree Holder.
  • Strong background in Sales/Telemarketing call audits, assessing and rating inbound and outbound calls according to company quality standards.
  • Owns a deep understanding on Sales Metrics, Model and Structures.
  • At least 3 years of experience in auditing sales calls and coaching agents.
  • Fluent in English is a must
  • Attention to Detail
  • Analytical Skills
  • Coaching Skills
  • Listening Skills and is Objective

Cartrack