Assistant Executive Housekeeper - Waldorf Astoria Cairo Heliopolis

القاهرة
دائم
دوام كامل

قبل 16 يوم

Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all around the world. Take the next step and be the star of your own success story!What we offer:Thriving work environment.Team members' special rates for Hilton hotels worldwide.Thousand opportunities for career growth and development.Comprehensive learning & development programs that fits all fields.Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.Competitive compensation and benefits.Daily duty meal.Life insurance.What will I be doing?Assistant Executive Housekeeper will support all Housekeeping and Laundry operations including the development of the Team Members within the group so to provide an exceptional experience for our Guests. Specifically, you will be responsible for performing the following tasks to the highest standards:

Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
Ensures all guestrooms, public and back of the house areas (excluding kitchen areas) are maintained to standard and meticulously cleaned. Responsible to train supervisors and fulfil training role in the absence of the trainer. Handles guest complaints and follow through on required actions
Conducts all VIP room inspections, involve in special projects associated within the housekeeping scope of responsibilities; manages the lost and found in conjunction with Loss Prevention Policy.
Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security
Ensure team members have an up-to-date knowledge of all room categories and amenities
Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Ensures staff are trained and have the equipment to consistently deliver outstanding room product and personalized service.
Ensure staffing levels cover business demands
Ensure ongoing training to support the Executive Housekeeper
Ensure communication meetings are conducted
Manage staff performance issues in compliance with company policies and procedures
Support managing, training and developing the team
Deputise in absence of the Executive Housekeeper
Provide excellent guest service
Assist other departments wherever necessary

What are we looking for?An Assistant Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
High level of commercial awareness and cost control capabilities
Proficiency, at a basic level, with computers and computer programs, including Microsoft Office
Excellent leadership, interpersonal and communication skills
Committed to delivering high levels of customer service
Flexibility to respond to a range of different work situations
Knowledge of Workplace, Health, Safety and Hygiene is essential
Strong communication skills
A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Familiar with Property Management Systems
Experience managing a department and Profit and Loss account
High level of IT proficiency

What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton

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