Key Responsibilities· Lead the design, development, and governance of performance reporting dashboards using Power BI to monitor KPIs, SLAs, and strategic goals across ITQMS, ITSM, EA, PMO, Governance, and Delivery units.· Establish and maintain a comprehensive performance measurement framework, ensuring consistent tracking of departmental and cross-functional KPIs.· Conduct in-depth gap analyses to identify performance deviations from targets, investigate root causes, and recommendcorrective actions.· Generate and present executive reports, scorecards, and heatmaps for weekly, monthly, and quarterly performance reviews with T&DT leadership.· Work with teams to define SMART KPIs and align SLAs with service-level expectations and strategic initiatives.· Oversee vendor and partner performance evaluation using defined KPIs and contractually agreed SLAs.· Collaborate with Quality, PMO, and Data teams to enhance performance reporting automation and ensure data integrity.· Ensure alignment with ITQMS, ISO 9001, and internal governance standards for data reporting and quality assurance.· Provide insights to support prioritization of improvement initiatives across technology programs and services.· Mentor performance analysts and contribute to building a performance-focused culture across the T&DT sectorRequirementsQUALIFICATIONSBachelor’s or Master’s degree in Business Analytics, Information Systems, Quality Management, or related field.Strong foundation in enterprise performance management, IT reporting, and data analysis.Experience· 10–12 years of experience in performance monitoring, quality reporting, or business analytics in a technology-driven environment.· At least 5 years in a senior-level role managing performance frameworks or reporting in IT or digital transformation functions.Technical Skills· Expertise in Power BI (dashboards, DAX, data modeling, visualization).· Strong knowledge of KPI/SLA development and performance reporting methodologies.· Familiarity with tools such as Excel, ServiceNow, JIRA, or other ITSM/PMO systems.· Working knowledge of ITQMS, ISO 9001, ITIL, or COBIT frameworks.Leadership Skills· Exceptional presentation and storytelling skills using data to influence decisions at senior executive level.· Strong leadership in driving performance improvement and enforcing reporting discipline.· Skilled in cross-functional collaboration and stakeholder engagement.Preferred Certifications· Microsoft Power BI Data Analyst (PL-300) or equivalent.· ISO 9001 Lead Auditor or internal QMS certification.· ITIL v4 Foundation or higher.· Six Sigma Green Belt (optional but preferred).Key Competencies· Analytical and detail-oriented with strong problem-solving capabilities.· Strategic thinker with a continuous improvement mindset.· Results-focused, with ability to prioritize under pressure.· High standards of professionalism, confidentiality, and accountability.