UC & Cloud Support Engineer
- القاهرة
- دائم
- دوام كامل
- Providing technical support to customers via various channels (e.g., email, chat, phone) and resolving their Incidents and needed Change Requests.
- Troubleshooting and resolving issues related to Cloud infrastructure, networking, security.
- Collaborating with cross-functional teams to escalate and resolve complex technical issues.
- Monitoring and optimizing cloud resources to ensure optimal performance and cost efficiency.
- Contributing to the development of knowledge base articles, documentation, and best practices.
- Assisting customers with onboarding, configuration, and migration.
- Conducting root cause analysis and providing recommendations to prevent recurring issues.
- Staying updated with the latest cloud technologies, trends, and best practices.
- Participating in on-call rotations to provide 24/7 support to customers.
- Maintaining
- Very good interpersonal and communication skills.
- IT background (Engineering, Computer Science or Similar Education).
- Good knowledge of Cloud computing and Networks.
- Proficiency in troubleshooting and resolving issues related to cloud infrastructure, networking, security, and application deployment.
- Understanding of virtualization and direct routing.
- Strong problem-solving and analytical skills to diagnose and resolve complex technical issues.
- Excellent communication skills to effectively interact with customers and internal teams.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
- Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
- Professional development: training programs and upskilling/re-skilling opportunities
- Career growth: Internal growth and mobility opportunities within Orange
- Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
- Reward programs: Employee Referral Program, Change Maker Awards